Returns & Refund Policy
Last updated: 8.4. 2024
Digital Products: All sales are final. No refunds or exchanges are provided because it is a digital item.
Digital Downloads will be sent to the email address entered at checkout within 24 hours and available for download.
You may not distribute, reproduce, or resell digital products for commercial purposes without prior written consent from Infinitus Records.
Merchandise: For all merchandise & apparel, only defective items are eligible for returns and refunds.
Merchandise, including clothing and accessories, is shipped to the address provided at the time of purchase. You are responsible for providing accurate shipping information.
Shipping times and cost may vary depending on your location by typically take 7-28 days.
Shipping information will be emailed to the customer after purchase has been completed, which will also provide a tracking number to check on shipping progress.
Returns & Refund Policy-
The suppliers we use (Printful, Spod etc.) do not allow direct exchanges ; except in cases where there is an error on our end. (e.g. inaccuracy or degradation of print). In the event of a error on our end, please contact us by email contact@infinitusrecords.com
If there is a wrong item ordered, contact us immediately at contact@infinitusrecords.com; although we can not return items, refunds can be processed minus shipping fees for the product(s). For shipping cost please check our Shipping policy
Process for Reorders/ Wrong item and Refunds
Initiate Re-ordering/ Wrong Item:
Contact our Customer Service at contact@infinitusrecords.com to initiate the re-ordering or refund.
Provide your order number, item details, reason for return and high quality photos of the item(s).
Return Authorization:
Once your request is approved, we will contact you to complete re-ordering the correct product. Orders may take 1-4 business days to process. Please See our Shipping policy for expected shipping times.
Shipping:
Customers are responsible for re-ordering shipping costs, except in cases where the return is due to our error (e.g., incorrect item).
Request a Refund:
If approved, a refund will be processed to your original payment method within 7-10 business days. Please note that the original shipping costs are non-refundable.
Contact Us
For any questions or concerns regarding our return policy, please reach out to our Customer Service team at:
Email: contact@infinitusrecords.com
Policy Updates
We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website and will apply to orders placed after the date of the update.